Problems downloading a clip?
Just send an email to [email protected] with your Order number and we’ll get it fixed ASAP!
How do I cancel my membership?
Cancelled subscriptions will show up as “pending cancellation” until your membership expires. The status “Pending Cancellation” means you will not be billed when your trial or membership expires.
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Frequently Asked Questions
What does “Instant Download” mean?
This is a temporary indicator we’ve added to the videos on our site. It means that file is available for instant download and you can download it immediately after purchasing.
Clips which do not have Instant Download on them may take up to 24-48 hours to become available.
How it Works
- You purchase a clip
- We upload it to the server within 24-48 hours (We try to be fast.)
- You can then download the clip from our servers.
- We add an Instant Download tag to video page, since it’s now on our servers.
Once we are finished backlogging all our videos, files, trailers, etc. And have assured they are 100% working, we will remove this indicator from the website altogether.
My bitcoin payment went through, but my order status still shows “Pending Payment.” When will I receive my clip?
Our bitcoin wallet will wait for 2 confirmations on the blockchain before it will be credited to our wallet. Once it’s in our wallet it’ll take a few more minutes to automatically change the order status to “Complete.” Once the order status shows “Complete,” you will have access to your purchased video. Please Note: Each blockchain confirmation takes an average of 10 minutes. It can be longer or shorter, but on average 10 minutes. So for 2 confirmations it will take ~20 minutes. Expect no less than a 20 minute delay if you use the bitcoin option during checkout. This process is 100% automated — we can’t reduce these delays.
Our software now can handle bitcoin transactions quicker. If your order takes longer than 2 blockchain confirmations feel free to contact us for support.
Why is my order failing?
You may live in a country which we are unable to process your credit card. If your country is listed below, we unfortunately cannot process your credit card.
- Costa Rica
- Cote D’lvoire
- Democratic Republic of the Congo
- Dominican Republic
- Libyan Arab Jamahiriya
- Republic of Macedonia
- North Korea
- Russian Federation
- South Sudan
- Trinidad and Tobago